Frequently Asked Questions (FAQ)
Shopping at SHE'que
Q: Why did you switch to an appointment-only model for in-person shopping?
A: We've evolved to offer a more intentional and updated shopping experience! Our Personalized Shopping Appointments allow us to give you our undivided attention in a private, relaxed setting. It's the ultimate "Me Time"—no crowds, no pressure, just a fun, one-on-one shopping session designed to help you find pieces you'll truly love. For those who prefer to browse, our online store is open 24/7 with new arrivals added weekly!
Q: Where are you located? I can't find your address.
A: Our private studio boutique is located in Tunapuna. To maintain the exclusivity and safety of our appointment-only experience, we do not publicize our exact address. Once you book your appointment online, your confirmation message will contain all the details you need, and the precise location with directions will be sent to you 24 hours before your scheduled time.
Q: How does the Personalized Shopping Experience work?
A: It's simple!
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Book Online: Choose a time slot that works for you on our "Book an Appointment" page.
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Tell Us Your Style: You'll answer a few quick questions about your sizes and style preferences during booking.
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Enjoy Your Session: Arrive for your appointment and enjoy having the entire boutique and a shopping assistant all to yourself for a full hour!
Our Mission & Your Impact
Q: How exactly does my purchase support the SHE Casa Foundation?
A: As the official Founding Partner of the SHE Casa Foundation (SCF), we donate a portion of our profits from every sale directly to their programs. Your purchase helps fund supportive spaces, empowerment workshops and outreach programs for female survivors of domestic violence right here in Trinidad and Tobago.
Q: Do you accept clothing donations?
A: Absolutely! We are always grateful for quality, gently-used women's clothing, shoes, and accessories. Donations are a huge part of how we keep our collection fresh and unique. Please visit our "Contact Us" page to arrange a drop-off.
Products & Policies
Q: What types of items do you sell?
A: We offer a collection of pre-loved women's fashion. Our inventory is constantly changing but often includes contemporary brands, unique pieces, designer finds, and stylish accessories.
Q: Do you deliver orders?
A: Yes! We deliver throughout Trinidad and Tobago. You can shop our full collection online 24/7, and we'll deliver your new treasures right to your door.
Q: What is your return policy?
A: As a thrift boutique dealing with unique, one-of-a-kind items, all sales are considered final. We do our best to note any minor imperfections in the product descriptions and photos. We encourage you to read the details carefully before purchasing. If you have any questions about an item's condition or fit, please don't hesitate to contact us before you buy.